Primary Function

ARBOS GROUP S.P.A has about 150 Engineers in R&D and Manufacturing spread between Italy and China with a prospect to growth up to 200 by end of 2018.
The IT Technical Engineering Support primary role is to deliver a high-quality service to the engineering community and will manage and administer Teamcenter as corporate PLM.
We are looking for a young IT talent that is looking to growth her/his professional career into a multinational IT engineering environment with a focus on Teamcenter, one of the Market leader product in the PLM space.
The IT Technical Engineering Support will be the vital link between IT and our R&D community and advocate to stronger the IT value proposition in this area.
Reporting Relation:  IT Director

Essential responsibilities

  • Diagnose and troubleshoot technical issues
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Properly escalate unresolved issues to appropriate internal teams
  • Coordinate with IT Service Delivery Team
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Report on technical issues and make recommendations to fix systems or processes gap
  • Document technical knowledge in the form of notes and manual
  • Become Teamcenter administrator
  • Keep tracking of the Engineering Toolsets and License
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to ARBOS.

Qualifications / Requirements

  • Educational background:  Degree in Information technology  or equivalent
  •  Years experience: 2+
  • Professional background:  CAD Systems and IT Infrastructure management
  • Technical skills:  
    - Wintel platform
    - CAD Systems like (Catia, Solid Edge, Solid Works ) from technical side
    - Teamcenter (certified is a plus)
  • Soft skills: communication skills, project management skills
  • Language skills: English intermediate level
  • Availability to travel: YES
Job grade and salary will be commensurate with the current experience.
Interested candidates, males and females (L.903/77), can send their detailed CV with the authorization to process personal information (D.Lgs 196/03 artt. 7/13/23).
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We express ourselves through outstanding projects in order to overcome our most ambitious challenges and let ARBOS grow strong. Do you want to be part of our team?
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